Online Bill Payments CLICK HERE
El Toro Water District’s online bill pay system provides customers access to the following features 24 hours a day, 7 days a week:
- View history and usage
- Make payments online conveniently and securely
- Quick pay feature
- Manage your account – update phone numbers and addresses
- Sign up for recurring/automatic payments
- Pay multiple accounts and service locations
- Transfer service
- Terminate service
- Request a service call
- Email customer service
The payment system is powered by Stripe Merchant Services, a third party automated payment service, to offer payment options for customers interested in paying their bill online or by using an automated phone service. Stripe accepts Visa, MasterCard, Discover, and electronic checks.
We will receive notification of your payment and it will post to your account momentarily after the payment is made. For each payment, you will receive a confirmation number. We will send you an email confirmation for your records.
Stripe will charge a convenience fee of $2.25 per transaction or 2.5% of the transaction amount, whichever is greater. (For example: Payments that are $90 or less will be charged $2.25 per transaction. Payments that are greater than $90 will be charged 2.5% per transaction.)
Mail your water bill payment stub along with your check or money order in the courtesy reply envelope provided with your bill. If the envelope is missing, the payment address is:
El Toro Water District
P.O. Box 4000
Laguna Hills, CA 92654
Water bill payments can be made at the Customer Service Department located in the ETWD Administrative office at:
El Toro Water District
24251 Los Alisos Blvd.
Lake Forest, CA 92630-5246
Office hours are 7:30am – 4:00pm Monday-Thursday and 7:30am-3:00pm every other Friday (closed every other Friday). For questions, our Customer Service Representatives are also available by phone at 949-837-0660 or by email at CustomerService@etwd.com
A payment drop-box is located in the ETWD parking lot for your convenience. Payments can be dropped off anytime including after hours, weekends and/or holidays. Payments received in the drop box will be processed on the next business day. Please DO NOT place CASH in the drop box unless calling first to make a payment arrangement. Checks, money orders and cashier’s check are acceptable forms of payments for the drop box.
Payments may be made by calling 1-844-850-9183, 24 hours a day, 7 days a week. A 3% or $2.75 transaction fee (whichever is greater) will apply for payments made by phone.
Autopay CLICK HERE
Simplify your daily life by having your water/sewer bill paid automatically each month. First time users will need to set up a user name and password to access the system and sign up for autopay. Please see FAQs below for more information.
Payment Assistance Options
You may qualify for assistance through external programs; however funding is not guaranteed.
Low Income Household Water Assistance Program (LIHWAP)
LIHWAP is a limited-time, federally funded relief program that provides financial assistance to low-income households to make water and/or wastewater payments. The program is administered by the Department of Community Services and Development (CSD) and benefits are scheduled to be available from June 2022 to mid-August 2023. More information on eligibility guidelines and the application process can be found at www.capoc.org/water.
Orange County 211
211 is a 24-hour phone referral service for individuals needing assistance with paying utility bills, food, health services, domestic violence assistance, shelter and many other needs. Please dial 2-1-1, call toll-free at (888) 600-4357 or visit https://211oc.org/ for more information.
Our Customer Service Representatives are available by phone at 949-837-0660 or by email at CustomerService@etwd.com. Office hours are 7:30am – 4:00pm Monday-Thursday and 7:30am-3:00pm every other Friday (closed every other Friday).
Payment Frequently Asked Questions (FAQs)
What information will I need to make an electronic payment?
Five (5) digit account number
Credit card or Check routing information
How will my payment be confirmed?
ETWD receives immediate confirmation of payments made via the Internet and payments made over the phone. You will receive a confirmation number of the successful payment at time of the transaction. Your payment will post to your account momentarily after payment. For questions about your payment, contact our customer service department at 949-837-0660 during normal business hours.
What is the amount of the electronic payment convenience fee?
The Stripe convenience fee will be collected in addition to the bill payment total. For online payments Stripe charges $2.25 per transaction or 2.5% of the transaction amount, whichever is greater. For automated phone payments, Stripe charges 2.5% of the transaction amount. There is no longer a maximum payment amount.
Why is an electronic payment convenience fee required?
Charge card companies charge businesses, like ETWD, a percentage of the payment for processing services. In fairness to all of our customers, we need to ensure that the customers who want the convenience of paying with a charge card, pay for the service. ETWD does not profit from this service. There are other low cost or no-cost means to pay your ETWD bill, including autopay with a checking account, writing a check, or placing a payment in our drop box at our main office.
Is ETWD getting any part of the electronic payment convenience fee?
ETWD does NOT receive any part of the convenience fee. Stripe is an independent company that provides a service for ETWD customers.
What is an automatic bank draft and how do I sign up for this payment plan to pay my utility bill?
Another popular method of payment is our Automatic Payment Plan. With this plan, a monthly bill will still be mailed to you (it will be marked ’Do Not Pay’). On your due date, the funds will be withdrawn from your checking account.
Checking account automatic payments can be set up to automatically pay your water bill each month. Click on the auto pay button above to sign up. If you are not able to sign up online, you can Download the Autopay Authorization form, or pick one up at our main office. You can also request to have the form mailed to you by calling customer service at 949-837-0660 during normal business hours. There are no additional fees to use this auto payment by checking account option.
Credit card automatic payments can also be set up to automatically pay your water bill each month. Click on the auto pay button above to sign up. There is a credit card convenience fee of $2.25 or 2.5% of the transaction amount PER TRANSACTION, whichever is greater for each payment.
I have received a service disconnect notice for being behind on my bill. Can I still pay online and have my payment posted in time?
We recommend that you make your payment at our general office (24251 Los Alisos Blvd., Lake Forest) by use of cash or check. We will be able to post the payment to the account immediately and remove you from the disconnect list. Payments of this type must be made prior to the final payment due date listed on the disconnect notice.
Additionally, you can make an electronic payment online at this web site (www.etwd.com) or by phone (1-844-850-9183). Once payment has been made, you will need to contact customer service at 949-837-0660 during normal business hours with your payment confirmation number to prevent your service from being disconnected or to re-establish service if it has already been disconnected. The electronic payment must cover the entire past due amount. Additional reconnection fees may apply.
How do I make a payment by telephone?
Dial the toll free number, 1-844-850-9183, and follow the operator prompts for the type of payment that you wish to make.
How can I get more information on electronic payments, my account, or technical support for the payment portal?
For questions regarding your ETWD account including charges assessed, usage or other general account issues please call our customer support representatives at 949-837-0660 during ETWD’s normal business hours. For technical support for the ETWD payment portal including registration issues or functionality difficulties please call CUSI CWP support at 1-800-240-1420 ext. 2 Monday through Friday 5AM-4PM PST.