Billing
The bill is due and payable in full upon presentation. You, the customer, are responsible for ensuring that payments reach the El Toro Water District office on or before the due date. If the bill is not paid in full by the due date, service may be discontinued.
Written notice
A Written Notice is mailed when payment or an arrangement for payment is not made by the billing due date.
Final Notice
Before service is discontinued for nonpayment, a Final Notice will be placed at the service address to notify you that water service will be discontinued. When this notice is dispatched, a notification fee of $15 is added to your account. If you receive two such notices within any 12-month period, you must pay a deposit of $50 before service will be reinstated.
Reconnection of Service
Your water service will not be reinstated until all charges, including a reconnection fee, have been paid. The amount of the reconnection fee is dependent upon whether service is reinstated during office hours, $20, or after office hours, $30.
Payment Options
Payment options are available to our customers that are unable to pay by the due date. To request information about your payment options, please contact Customer Service at (949) 837-0660.
For your convenience, the ETWD has a drive-up payment drop-box at the main office. We also offer a secure online alternative for paying your bill through Xpress Bill Pay. Xpress Bill Pay also has a Quick Pay feature for fast and easy one-time payment. Customers can register their account through the Xpress Bill Pay Customer Portal at https://xpressbillpay.com/#/?org=etwd11002. Once registered, you can view your account, make online payments and sign up for autopay. You can make an online payment with a credit card, debit card or E-Check. Convenience fees apply.
Disputed Bill
Account holders may initiate a billing dispute by contacting Customer Service at (949) 837-0660 within five days of receiving their statement. Only the water charges in question will be deferred. All other charges must be paid by the due date.
A copy of Discontinuation of Residential Water Service Policy (SB998) is located on the ETWD website by clicking here. Copies of this policy are available in English, Spanish, Chinese, Tagalog, Vietnamese, and Korean. You may also call Customer Service at (949) 837-0660 to request a copy.
