Unless otherwise indicated in the “Service Period”, the bill is for (1) month of water and sewer service. This bill is due and payable upon presentation. If not paid by the due date, service may be discontinued. It is the customer’s responsibility to assure that payments are remitted to the District on time.
Posting Notice Charge
Before shut-off of service for non-payment, a door hanger is left at the service address. Once the posting notice is dispatched, a fee ($15.00) is added to the customer’s account for this service.
If during the course of any 12-month period, you receive two (2) 48-hour notices for non-payment, you will be required to place on deposit an amount of up to $50.00 (in addition to the past due amount of your bill). This deposit will be refunded without interest after 12 consecutive months of good payment history.
Service Restoration Charges
If service is discontinued for non-payment of charges, service will not be restored until all charges, including a restoration charge, have been paid. The amount of the restoration charge is dependent upon whether service is restored during normal working hours ($20.00), or after normal working hours ($30.00)
Returned Check Charge
The District will charge a service fee for any check (including automatic payments) returned unpaid by a bank, regardless of the reason. The fee is $15 for returned checks and $20 for returned automatic payments.
Credit Card Convenience Fee
The El Toro Water District (ETWD) works with Stripe Merchant Services, Inc., a third party automated payment service, to offer payment options for customers interested in paying their bill online or by using an automated phone service. Stripe accepts Visa, MasterCard, Discover, and electronic checks. Stripe will charge a convenience fee for each transaction. The Stripe convenience fee will be collected in addition to the bill payment total. Stripe charges $2.25 or 2.5% of the payment amount (whichever is greater) per transaction.