The Coronavirus has no impact on the quality of your drinking water and the El Toro Water District has taken steps to ensure the continued uninterrupted delivery of safe, reliable drinking water to your home while protecting the health and well-being of our employees, customers and the communities that we serve.
- ETWD COVID-19 Public Service Announcement Please click here.
- Businesses: Water Quality After an Extended Closure Please click here.
- Laguna Woods Village Television Interview with ETWD General Manager Dennis Cafferty Please click here.
- COVID-19 Customer Flyer Please click here.
- Message From the General Manager Please click here.
During this time when we are using more disinfecting and other types of wipes, it is important to discard them in the trash. Please DO NOT flush disposable wipes, flushable wipes, paper towels, napkins, tissue down the toilet. These products do not break down like toilet paper and can cause back ups in your pipes and the sewer system.
Flush ONLY pee, poop and toilet paper down the toilet!
Shut-off Notification Fees and Water Service Disconnections Temporarily Suspended
ETWD understands that our customers may be economically impacted from the COVID-19 situation. In February 2020, ETWD temporarily suspending shut-off notification fees and water service disconnections during this uncertain time.
If you are experiencing financial difficulties as a result of COVID-19, please contact us at (949) 837-0660 or CustomerService@etwd.com. Our customer service staff will work with you to set up flexible payment plans.
Office Temporarily Closed
In response to the Governors’ orders and to protect the health and well-being of our employees and customers, the ETWD offices are temporarily closed to the public effective March 16, 2020 until further notice. The ETWD Customer Service Team is here for you Monday through Friday from 7:30 a.m. to 5:00 p.m. by phone at (949) 837-1660 or by email at CustomerService@etwd.com. For emergencies after hours, please call (949) 837-1660.
Thank you for your patience during this unprecedented time.