Late Charges & Deposit Information

Billing

Unless otherwise indicated in the “Service Period”, the bill is for (1) month of water and sewer service. This bill is due and payable upon presentation. If not paid by the due date, service may be discontinued. It is the customer’s responsibility to assure that payments are remitted to the District on time.

48 Hr. Notice Charge

Before shut-off of service for non-payment, hangers are left at the service address. Once the notices are dispatched, a fee ($15.00) is added to the customer’s account for this service.

Deposit Charge

If during the course of any 12-month period, you receive two (2) 48-hour notices for non-payment, you will be required to place on deposit an amount of up to $50.00 (in addition to the past due amount of your bill). This deposit will be refunded without interest after 12 consecutive months of good payment history.

Service Restoration Charges

If service is discontinued for non-payment of charges, service will not be restored until all charges, including a restoration charge, have been paid. The amount of the restoration charge is dependent upon whether service is restored during normal working hours ($20.00), or after normal working hours ($30.00)

Returned Check Charge

A service fee of $15.00 is charged for any check returned from the bank unpaid.

Credit Card Convenience Fee

The El Toro Water District (ETWD) works with Bluefin Merchant Services, Inc., a third party automated payment service, to offer payment options for customers interested in paying their bill online or by using an automated phone service. Bluefin accepts Visa, MasterCard, Discover, and electronic checks. Bluefin will charge a convenience fee for each transaction. The Bluefin convenience fee will be collected in addition to the bill payment total. Bluefin charges $2.75 or 3% of the payment amount (whichever is greater) per transaction.