Welcome
to ETWD
Welcome to the Saddleback Valley area. We sincerely
hope you are enjoying your new home and the surrounding
area.
El Toro Water District imports and distributes all of
your water. The District also maintains a Water Recycling
Plant (WRP) for the collection and treatment of the
waste materials that go down the drain.
Because of the lack of ground water and the |
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need to conserve every drop of water that
comes into the area, El Toro Water District operates the
WRP to permit the overflow from it to be used for irrigation
purposes such as golf courses, nurseries and greenbelts.
The outflow from our WRP must meet the requirements of both
the State Health Department and the Santa Ana Regional Water
Quality Control Board. Although our WRP is capable of removing
the organic waste added to the water, it is not capable
of removing the minerals. Therefore, self regenerating (salt
brine) water softeners are prohibited from use in the District.
Water softening can be used, if you so desire, by the use
of centrally recharge units provided on a rental basis by
a soft water rental services.
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Metropolitan Water District
is the sole water source of El Toro Water District.
All water is received pre-treated for bacteria. The
disinfectant, “Chloramines”, is toxic to
fish and kidney dialysis patients. If you need further
information regarding chloramines treated water, please
call our Customer Service off at (949) 837-0660.
El Toro Water District bills monthly. There is a non-refundable
$15.00 start-up fee that will appear on your first bill.
Bills are due and payable upon presentation and if not
paid in a timely manner, service may be discontinued.
The District notifies customers by means of an overdue
notice on the following billing. If the account remains
unpaid after an additional 48-hour door hanger notice,
service will be discontinued. Fees are incurred for
hangers and reconnections. |
If within any 12-month period, you receive
two 48-hour notices for non-payment, you will be required
to place on deposit in amount of up to $50.00.
An extension of payment period for a bill
may be arranged by contacting the Customer Service office.
If you wish to initiate a complaint or request an investigation
concerning service or charges, you may do so by following
the procedure for registering a dispute as set forth on
the back of your most recent bill. You must initiate a complaint
with five (5) days of receiving the particular bill you
wish to dispute.
If you have any questions or need more information,
please do not hesitate to contact our Customer Service office
at (949) 837-0660.
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